If a student gets a message
"You no longer have access to HegartyMaths."
then the user may not be in any classrooms.
1. Go to Manage => Manage students/classes and click on the "All students" button.
2. Select Students not in a class
3. Any students listed are not in a class and will not be able to log in.
See the related articles below to see how to add students to classes.