Firstly, check our status page below to make sure the website is up and running as normal.
If it is, it means the issue probably lies with your internet, device, or browser.
These are the five steps we suggest to fix these kinds of problems:
1. Reset the device
2. Clear your cookies: https://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html
3. Try a different browser (Chrome, for example)
4. Try a different device (Another computer, or an iPad, for example)
5. Try resetting your internet router.
If you are still having problems, let us know by emailing contact@hegartymaths.com. Sending a screenshot and details of the affected account will help us to investigate the issue.